Terms of Service

Akrobus Information Systems GmbHLast updated: May 2026

These Terms of Service (“Terms”) govern your access to and use of the Akrovise platform and any related services (collectively, the “Service”) provided by Akrobus Information Systems GmbH, [ADDRESS], registered in the commercial register of [REGISTRATION COURT] under [REGISTRATION NUMBER] (“Akrobus”, “we”, “us”, or “our”). By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and references to “you” include both you and that organisation.

1. The Service

Akrovise is a software-as-a-service platform for real estate and estate management. We provide the Service over the internet; no software installation is required. Features, pricing tiers, and available functionality are described on our website and may be updated from time to time.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where reasonably practicable, we will provide advance notice of material changes.

2. Accounts

2.1 Registration

To use the Service you must create an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. Each account is for use by a single individual; sharing login credentials is not permitted.

2.2 Account security

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at [CONTACT EMAIL] if you become aware of any unauthorised access.

2.3 Age requirement

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to use the Service.

2.4 Organisational accounts

If your account is provisioned by an organisation (for example, through an enterprise subscription), that organisation may control access to your account, including the ability to suspend or terminate it. Your relationship with the organisation is governed by any agreement between you and them; these Terms govern your relationship with Akrobus.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• use the Service to process, store, or transmit data that infringes any third-party intellectual property rights, or that is unlawful, defamatory, fraudulent, or harmful;
• attempt to gain unauthorised access to any part of the Service, or to any systems or networks connected to it;
• reverse engineer, decompile, or disassemble any part of the Service;
• use automated means (including scrapers, bots, or crawlers) to access the Service in a manner that exceeds normal usage or that places unreasonable load on our infrastructure;
• use the Service to transmit unsolicited commercial communications;
• resell or sublicense access to the Service without our prior written consent.

We reserve the right to suspend or terminate accounts that violate these provisions without prior notice.

4. Your Content

4.1 Ownership

You retain ownership of all data, documents, and other content you upload or create within the Service (“Your Content”). These Terms do not transfer any intellectual property rights to us.

4.2 Licence to operate the Service

By uploading Your Content, you grant Akrobus a limited, non-exclusive, worldwide licence to store, process, and display Your Content solely to the extent necessary to provide the Service to you. We will not use Your Content for any other purpose.

4.3 Your responsibility

You are solely responsible for the accuracy, legality, and appropriateness of Your Content. You represent that you have all rights necessary to upload it and to grant us the licence described above.

5. Data Processing

Where you provide us with personal data as part of Your Content or as a result of using the Service, we process that data in accordance with our Privacy Policy and applicable data protection law, including the EU General Data Protection Regulation (GDPR). If you use the Service to process personal data on behalf of third parties, you may be required to enter into a Data Processing Agreement with us. Please contact us at [CONTACT EMAIL] for further information.

6. Subscription and Payment

[Subscription tiers, pricing, billing cycles, and payment terms to be inserted here.]

6.1 Free tier

Where a free tier is offered, it is provided without warranty and may be subject to usage limits or discontinued at any time.

6.2 Refunds

[Refund policy to be inserted here.]

7. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by or licensed to Akrobus and is protected by applicable intellectual property law. The Akrobus name and logo are trademarks of Akrobus Information Systems GmbH. Nothing in these Terms grants you any right to use them.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service that is identified as confidential or that a reasonable person would understand to be confidential. This obligation does not apply to information that is or becomes publicly available through no breach of these Terms, or that is independently developed by the receiving party.

9. Availability and Support

We aim to provide a reliable Service but do not guarantee uninterrupted availability. We may carry out scheduled or emergency maintenance at any time. Specific availability commitments, if any, are set out in any applicable Service Level Agreement.

Support is provided as described on our website. We reserve the right to update support terms from time to time.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or that defects will be corrected.

Nothing in this clause limits any statutory rights you may have as a consumer under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Akrobus shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the Service.

Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the greater of (a) the amounts paid by you to us in the twelve months preceding the claim, or (b) one hundred euros (€100).

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable German law.

12. Indemnification

You agree to indemnify and hold harmless Akrobus, its directors, employees, and agents from and against any claims, damages, and expenses (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Service.

13. Term and Termination

13.1 Term

These Terms apply from the date you create your account and continue until your account is terminated.

13.2 Termination by you

You may terminate your account at any time by following the account deletion process in the Service settings or by contacting us at [CONTACT EMAIL].

13.3 Termination by us

We may suspend or terminate your account immediately if you breach these Terms, if required by law, or if we discontinue the Service. Where practicable, we will provide reasonable notice.

13.4 Effect of termination

On termination, your right to use the Service ceases. We will provide you with a reasonable opportunity to export Your Content before deletion, unless termination is due to a serious breach by you or is required by law. Clauses that by their nature should survive termination (including §§ 4, 7, 10, 11, 14) will do so.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer resident in an EU member state, you also benefit from any mandatory consumer protection provisions of your country of residence.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [REGISTRATION CITY], Germany, subject to any mandatory jurisdiction rules applicable to consumer contracts.

The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings but are willing to do so in individual cases.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate your account before they take effect.

16. General

• Entire agreement. These Terms, together with the Privacy Policy and any applicable Order Form or Service Level Agreement, constitute the entire agreement between you and Akrobus regarding the Service and supersede all prior agreements.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Language. These Terms are drafted in English. In the event of any conflict between an English version and a translated version, the English version prevails.

Contact

Akrobus Information Systems GmbH [ADDRESS] Geschäftsführer: Nico Kaiser Email: [CONTACT EMAIL]